We prioritize the health and safety of guests, attendees, exhibitors, staff and business partners. The Grand River Center is committed to upholding the highest standards of cleanliness throughout our facility. In light of the dramatic changes to public health guidance due to the COVID-19 pandemic, we have updated or enhanced many of our cleaning and safety protocols to help ensure the safety and security of everyone who walks through our doors. Current plans and protocols are outlined below. We expect to build on these plans as new information becomes available to us as we continue to reopen for meetings and events.


  • Hand sanitizer stations are located throughout the building and in close proximity to every meeting room door. The touch-free stations dispense an alcohol-based disinfectant, PURELL® Advanced Hand Sanitizer Foam (70% Ethyl Alcohol Formulation).

  • All touch-points are disinfected on a continual basis during event hours and overnight, using Ecolab Peroxide Multi Surface Cleaner and Disinfectant. Touch-points include stair and escalator handrails, door handles, door crash-bars, elevator and ATM buttons, house phones, concession stand counters and tables, cellphone/laptop charging stations, and common-area tables and benches.

  • Restrooms are regularly and thoroughly disinfected during event hours using Ecolab Peroxide Multi Surface Cleaner and Disinfectant & Ecolab Hospital Grade Bathroom Cleaner and Disinfectant. Restrooms feature touch-free soap dispensers, sink faucets, toilet fixtures, urinal fixtures, paper-towel dispensers, toilet paper dispensers and hand dryers. The touch-free designs reduce cross-contamination and encourage better hygiene.

Social Distancing

  • Capacity charts for all exhibit halls, ballrooms, and meeting rooms have been revised to allow for physical distancing standards.

  • All public areas will be configured to include wider aisles and orderly queues, where needed. Some walkways will be designated “one way.”

  • Where possible, public access doors will be designated as either entrance or exit only, to limit cross pedestrian traffic and personal contact.

Food & Beverage

  • All catering operations have been assessed and updated to align with best practices for safety and hygiene. Protocols include, but are not limited to:

  • All employees must complete health questionnaires at the beginning of each shift and wear hairnets, gloves, hats and gloves.

  • All food will be served as individual portions, unless served in a buffet style by our staff.

  • Attendants are required to pour coffee at stations.

  • Bar offerings are limited to packaged beer, wine, and cocktails only.

  • Bulk water will no longer be available in meeting rooms. Bottled water is available as an add-on to your event.

  • Kitchens have been redesigned to meet physical distancing standards.

Onsite Communications

  • Print and digital signage in public areas, including restrooms, reminds guests of important hygiene measures and physical distancing. 

GRC Staff Protocols & Training

  • All employees are wearing face masks until further notice; some staff wear additional personal protective equipment suitable for their duties.

  • All employees receive COVID-19 awareness training and continuous education for their roles.

  • All employees, including part-time staff, have access to paid time off. We instruct our employees to stay home when they feel ill, and to inform our Human Resources team immediately if they are aware of any possible exposure to COVID-19.

Disinfectant Products

All disinfectants are on the EPA’s Registered Antimicrobial Products for use against COVID-19:




  • PURELL® Advanced Hand Sanitizer Foam 5392-02 (70% Ethyl Alcohol Formulation)

    Mask Mandate

  • The City of Dubuque has issued a mask mandate. Please review the mandate by clicking here. The City's FAQ can be found online by clicking here.
    Pursuant to the Latest Proclamation of Disaster Emergency signed 11/16 by Iowa Governor Kimberly Reynolds, we are currently operating on a very limited basis. Please contact our office for more information.

Last updated 11/18/2020. We are closely monitoring further guidance from the CDC, WHO, the Iowa Department of Public Health and the Dubuque County Department of Public Health. 

500 Bell Street 

Dubuque, Iowa 52001


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